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Step 1: Customer needs to send a SMS message with the following syntax MSIGN_DANGKY_User ID_National ID to 8149 ( “_”: is space)
SMS message has to be sent via registered mobile number with Bank
Step 2: Downloading mSign App and complete the activation process.
Customers can refer to mSign Token user guide for more details or call Sacombank hotline 1900555588 for further information.
Customers can download Sacombank mSign app from App Store (for iPhone) or CH Play (for devices using Android operating system).
Sacombank mSign App cannot be used on root/jailbreak devices. In addition, it is compatible with mobile devices which have::
mConnected: Allows customer to authenticate transactions directly on mSign application (applicable to payment transactions, transfers on iBanking, mBanking channels) and can only be used when the mobile phones are connected to the Internet.
mCode: The OTP is automatically generated by mSign application periodically and applied to all online transactions (iBanking, mBanking, e-wallet, payment gateway etc.). mCode can be used when the mobile phones do not have internet connection.
mQR: The S-OTP generated by mSign application when customer scans QR code containing transaction information on iBanking. Similar to mCode, mQR can be used when the mobile phones do not have internet connection.
Login with mSign: Customer can login to iBanking via mSign application (please note that, this feature can only be used when mSign application has Fingerprint or Face ID enabled, and the mobile phones has Internet connected)
Please go to Setting > Privacy > Camera > Select Sacombank mSign
In this case, customer must log in www.isacombank.com.vn and start your activation process again.
If customer re-login and start the activation process again but still face the issue, please check one of the followings:
Sacombank mSign has supported with Vietnamese and English.
Customer can select language during activation process, or change the language with option from side menu.
Customer should follow this guide:
Login mSign > Select Menu > Select Disable Fingerprint Authentication > System will send a notification to ask for confirmation > Select (ü)
Step 1: Make sure that your fingerprint has been set on your device
Step 2: Customer should follow this guide:
Step 1: Customer needs to send a SMS message with the following syntax MSIGN_RESET_User ID_National ID to 8149 ( “_”: is space)
Step 2: Open mSign App, select “Reset Application” from Menu
Step 3: Customer starts the activation process again and set up a new passcode.
Step 2: Customer starts the activation process again and set up a new passcode.
Step 1: Download Sacombank mSign App
Step 2: Customer needs to send a SMS message with the following syntax MSIGN_RESET_User ID_National ID to 8149 ( “_”: is space)
It is not compulsary to use capital letters, customer only needs to submit all the required information for the following syntax:
( “_”: is space)
Note: SMS message to 8149 has to be sent via registered mobile number with Bank
Customer is not allowed to Unlock mSign through SMS when there is one of the followings:
At the authentication screen on mSign app, please select (X) to reject the transaction and back to transaction screen to modify any information of the transaction on eBanking.
In case of not receiving Push Notification too many times, customer should open mSign app before initiating transaction
Step 1: Initiating transaction on website and select Sacombank Cards as payment method (Visa, MasterCard, Passport Plus,…)
Step 2: Login mSign app, get OTP and input to complete your payment (mCode mode only).
4. When push notification is sent to my mobile phone and after I unlock my phone, it is disappeared, where can I find this notification?
Authentication notification is on notification center of your mobile. Please pull down the screen to see this list and select the notification from Sacombank mSign to authentication the transaction.
Note: With iPhones, when customer pulls down the screen, there are two pages:
Customer can switch between 02 pages by swipe the phone.
5. When push notification is sent to my iPhone, I open mSign app and there is no transaction details but OTP, what should I do?
Customer should follow this guide
In order to ensure your safety when banking online, customer should follow these:
In addition to the above, if I have any question about mBanking, how can I contact the bank?
If you have any question regarding to Sacombank mSign, please contact our Contact Center via hotline 1900 5555 88