- I am using mConnected mode but at the authentication screen of transaction on mSign app, I would like to modify the amount (or source account, beneficiary account,…), what should I do?
At the authentication screen on mSign app, please select (X) to reject the transaction and back to transaction screen to modify any information of the transaction on eBanking.
- I am using mConnected mode to authenticate transactions but frequently do not receive Push Notification, what should I do?
In case of not receiving Push Notification too many times, customer should open mSign app before initiating transaction
- How can I use mSign for authentication online transactions on website?
Step 1: Initiating transaction on website and select Sacombank Cards as payment method (Visa, MasterCard, Passport Plus,…)
Step 2: Login mSign app, get OTP and input to complete your payment (mCode mode only).

4. When push notification is sent to my mobile phone and after I unlock my phone, it is disappeared, where can I find this notification?
Authentication notification is on notification center of your mobile. Please pull down the screen to see this list and select the notification from Sacombank mSign to authentication the transaction.
Note: With iPhones, when customer pulls down the screen, there are two pages:
- Page 1: Date and Time, Weather, Siri App suggestions…
- Page 2: Display a list of recent notifications, including notification from Sacombank mSign.
Customer can switch between 02 pages by swipe the phone.

5. When push notification is sent to my iPhone, I open mSign app and there is no transaction details but OTP, what should I do?
Customer should follow this guide
