We are ready to address your needs at all times
We are always ready to bring you timely and high-quality support services
We are always ready to bring you support tools for easier use of products and preferences
You need to update and use discounts/preferences of Sacombank Visa Imperial Signature debit card / Visa Patinum credit card???
Step 1: Get updates on discounts/preferences
We offer various information channels for you to choose your most suitable option:
Step 2: Present/Pay by Card to be eligible for the discounts/preferences
Step 1: Register the service
Contact our 24/7 Customer Service Centerat at least one business day before you use the service at 1900 5555 88 or +848 3526 6060 (for overseas calls) and supply information for airport pick-up as below
Step 2: Receive responses from our Customer Service Center
Upon receiving your information, we will send a text message to your phone number that contains information of the driver’s name and contact number.
Step 3: Use the service
Step 4: Sign on the itinerary confirmation
At the end of your journey, you are required to sign on the form “Request for Airport Pick-up Service” presented by the driver.
The Priority Pass Card given to Sacombank Imperial customers will help you enjoy comfortable leisure and relaxation moments at VIP lounges at the airports when you are waiting for your flights.
Step 1: Look up the list of VIP lounges
Step 2: Present your eligible Priority Pass card to receptionists at lounges
Step 3: Sign Confirmation form and keep one copy for comparison
Step 1: Check if the disease(s) of your concern is covered by the health insurance package for Sacombank Imperial customers
The insurance rights of the health insurance package for Sacombank Imperial customers include:
(for more details, please refer to the insurance contract supplied to you)
Step 2: Check the waiting period applicable to the disease(s) to be treated
Step 3: Check the eligibility of the hospitals in PTI’s network
You can check the list of hospitals eligible for PTI’s heathcare coverage by directly calling PTI’s insurance officer at 0909 682 288 / 08 3 910 4848 (Ext 124).
Step 4: Get medical treatment at the hospital in case your diseases to be treated are beyond WAITING PERIOD
You will be required to pay the expenses in advance, then collect all related documents and send to the insurance officer within 120 days from the treatment day, including: