Easily update biometrics at Sacombank via VNeID

Through the collaboration between the RAR Center and Sacombank, the deployment of electronic authentication via VNeID not only facilitates financial transactions for citizens but also enhances information security and reduces fraud risks in online transactions. Signing representatives: Major Phan Duc Hiep, Deputy Director of the RAR Center, and Mr. Nguyen Minh Tam, Deputy CEO of Sacombank.  

Specifically, customers now have the option to update their biometric data directly on the Sacombank Pay app without needing to scan the chip on their citizen ID card, provided they have completed Level 2 authentication on VNeID and updated to the latest version of Sacombank Pay. This feature is particularly beneficial for customers using smartphones without NFC chip-scanning capabilities. Updating biometric data enhances transaction security for money transfers and electronic payments, helping to prevent fraudulent transactions, scams, and optimize daily commerce, purchasing, and living activities for customers. 

The process includes the following steps: Select the “Biometrics” feature on Sacombank Pay – Choose “Edit” and opt for updating personal information via “Electronic identification account (VNeID)” – Capture the front of the citizen ID card, scan the QR code on the ID, and perform facial recognition – Verify the information, authenticate, and log into the VNeID app to share data. 

Speaking at the event, Colonel Ngo Nhu Cuong, Deputy Director of the Administrative Police Department for Social Order (C06), stated: “Through the collaboration and efforts of the RAR Center and Sacombank, the deployment of electronic authentication via VNeID will not only enable people to conduct financial transactions more easily but also contribute to protecting information security and reducing fraud risks in online transactions.” He expressed hope that both parties would continue to innovate and develop additional products and services related to population data, citizen identification, and authentication technology. This will serve as a critical foundation for improving payment activities, promoting socio-economic development, and delivering practical, secure benefits to individuals and businesses.

Colonel Ngo Nhu Cuong expressed optimism that both parties would continue innovating and developing products and services tied to population data, identification, and authentication technology, forming a robust foundation to enhance payment quality, drive socio-economic growth, and provide practical, secure benefits to individuals and businesses.  

Mr. Nguyen Minh Tam, Deputy CEO of Sacombank, added: “In the context of digital transformation and the inevitable integration of information technology across all sectors, the Government’s Project 06 on ‘Developing Population Data Applications, Electronic Identification, and Authentication to Support the National Digital Transformation Program for 2022–2025, with a Vision to 2030,’ along with Coordination Plan No. 01/KHPH-BCA-NHNN between the Ministry of Public Security and the State Bank of Vietnam, has laid a vital foundation for innovation and modernization in the banking sector. At Sacombank, implementing Project 06 and digital transformation initiatives is not only a strategic priority but also a strong commitment to promoting cashless payments, enhancing electronic identification, and utilizing the national population database. These are core elements driving innovation in the financial-banking industry and elevating customer experiences.”

Mr. Nguyen Minh Tam noted: “The partnership signing with the RAR Center marks a significant step in expanding authentication methods, enabling Sacombank to accelerate biometric registration for customers in the coming period, thus contributing to fulfilling Project 06’s critical goals.”  

With an early focus on comprehensive digital transformation, Sacombank has identified four strategic pillars, accompanied by the execution of numerous key projects:   Advancing infrastructure digitalization by expanding Data Centers; Enhancing process digitalization and automation by integrating AI into customer service systems; Implementing biometric authentication and digital signature solutions for online transactions; Continuously upgrading and developing digital products, services, and processes across all banking operations—from traditional to digital channels—improving experiences through fully automated STM transaction machines, 24/7 digital banking apps, and optimized operational workflows to meet all customer financial needs.

Sacombank is committed to maximizing efforts to effectively implement this project, delivering tangible benefits to the community and society.  

Since 7/ 2024, Sacombank has integrated chip-embedded citizen ID cards for biometric data collection and transaction authentication at counters and via mobile apps. To date, over 3.5 million Sacombank customers have successfully registered their biometrics, with nearly 40 million transactions authenticated biometrically, accounting for approximately 94% of the bank’s total transactions. The partnership signing with the RAR Center is a pivotal milestone in expanding authentication methods, enabling Sacombank to rapidly increase the number of customers completing biometric registration shortly, thereby contributing to achieving Project 06’s key objectives.