Update identification and biometric data by 01/01/2025 to avoid transaction disruptions at Sacombank

Sacombank is ready to support customers in updating ID documents and biometric data to prevent transaction disruptions after 31/12/2024.

From 01/01/2025, Sacombank will temporarily suspend transactions at branches, ATMs/CDMs/STMs, and online channels for customers with expired or invalid identification.

Additionally, all online transactions, ATM/CDM/STM withdrawals, and card activation/renewal for both personal and business cardholders will be temporarily halted if biometric registration has not been completed.

Instructions for Updating Identification and Biometric Data:

• Step 1: Individual customers and legal representatives of Businesses/Organizations (Account Holders/Authorized Card Users) should visit any Sacombank branch nationwide to update valid identification documents.
  • Group 1: Vietnamese customers using a National ID (CMND), Barcode Citizen ID (CCCD), or Passport must update to a Chip-based Citizen ID or new ID card by 01/01/2025.
  • Group 2: Vietnamese customers with an expiring Chip-based Citizen ID are advised to renew their ID and update this information at Sacombank by 01/01/2025.
  • Group 3: Foreign customers should update their Passport with valid visa or equivalent documentation by 01/01/2025.
• Step 2: Individual customers and legal representatives of Businesses/Organizations must register biometric data (facial recognition) through the Sacombank Pay app or at a branch by 01/01/2025.

After successfully implementing Decision 2345/QĐ-NHNN, Sacombank continues to deploy comprehensive solutions to fulfill Circulars 17 and 18. These efforts aim to ensure that account and cardholder information is authentic, enhancing safety and security in online and card-based transactions while protecting customers.

 “We are continuously improving technology and service quality to help customers update identification and biometric data quickly and conveniently,” said a Sacombank representative.