Sacombank wins two awards in digital banking and innovative retail

After passing several rounds of assessment, IBM highly praised Sacombank for its scale, market position, and reputation. The bank has undertaken numerous activities to upgrade and innovate its diverse product and service offerings and has made significant investments and creative efforts in its digital transformation processes, providing superior financial experiences to millions of customers.

Currently, customers accessing Sacombank's product and service ecosystem can enjoy a seamless and consistent digital journey, with all financial needs addressed quickly and conveniently. Sacombank has pioneered the introduction of new technologies and multiple utilities to its customers, such as the Sacombank Pay digital banking app that integrates all financial services; eKYC technology for opening accounts/payment cards, and virtual credit cards in just 5 seconds; contactless payment integration with Apple Pay, Google Pay, Samsung Pay, Garmin Pay; QR code scanning for payments, transfers, and quick withdrawals in Vietnam, Thailand, South Korea, and Cambodia.

Sacombank has also launched a new generation Contact Center platform integrated with AI, providing multi-channel, 24/7 customer service. Additionally, the bank has deployed smart transaction machines (STMs) and is moving towards establishing Digital Transaction Points, enabling customers to experience the latest and most advanced financial technologies.

The technology platform has been a key driver for the growth of Sacombank's retail sector in recent years. Sacombank serves a customer base of up to 18 million individuals and businesses, with 67% being digital customers. The number of transactions via Sacombank's digital channels has grown nearly sixfold since 2018, reaching 508 million transactions in 2023.

“Building on strong foundations, Sacombank is poised for a breakthrough in growth in 2024 and beyond. Our vision for 2030 is to achieve comprehensive digital transformation, aiming to be among the top 3 digitalized and retail banks in Vietnam,” a Sacombank representative shared.