Scam warning: Information theft through fake app installations
22/08/2025
To raise awareness and help proactively prevent risks, Sacombank advises customers to be cautious of the following scam tactics:
I. SCAM SCENARIOS
1. Scammers impersonate government agencies, banks, or telecommunications providers via SMS, calls, or emails, approaching individuals and sending links or QR codes that lead to fraudulent applications masquerading as legitimate brands.
Once installed, these applications request access to the device and can collect information such as OTP codes, as well as take control of the device to access banking applications.
2. Fake software or applications containing malware are distributed through advertisements or clickbait messages delivered via SMS, email, or social media. These trick users into lowering their guard, resulting in information leaks and loss of account access.
II. SCAM CHANNELS
1. Telecommunications: SMS, hotline, email, etc.
2. Social media: Facebook, Zalo, Viber, etc.
III. PREVENTION METHODS
| DO | · Only install applications from trusted sources such as the Play Store (Android) or App Store (iOS). Do not install applications from unknown sources via links or APK files. · To use Sacombank’s online banking services, only access the official Sacombank website at https://www.sacombank.com.vn or the Sacombank Pay application. · Regularly update your device’s software and operating system to promptly address security vulnerabilities in older versions. · Use biometric authentication methods such as fingerprint or Face ID to log into banking and payment applications. |
| DO NOT | · Never click on links or scan QR codes received via SMS, email, or unidentified social media accounts without verifying the sender’s information. · Never install unfamiliar software or applications from unverified sources on the internet, especially those requesting access to device data. · Never share sensitive information such as OTP codes, CVV codes, card numbers, or passwords with anyone under any circumstances, including police officers or bank staff. · Do not store sensitive banking information in unverified applications or software on your phone. |
If you detect signs of a scam, please contact Sacombank immediately through the following channels for support:
- Call our free 24/7 hotline: 1800 5858 88.
- Visit the nearest Sacombank branch for assistance.