Sacombank partners with HCMC Department of Transportation to implement cashless payment solutions for the public bus system

A passenger using the MultiPass card to pay for a bus ride.

Building on the successful rollout of cashless payment solutions for Metro Line 1 (Ben Thanh – Suoi Tien), Sacombank continues its partnership with the HCMC Department of Transportation to expand the open-loop payment model across the city’s entire bus network. This modern solution enables passengers to pay for their travel with a single tap using various methods - including bank cards, e-wallets, Apple Pay, Samsung Pay, QR codes, and more.

Currently, Mastercard and Visa cardholders - regardless of their issuing bank, domestic or international - can pay for bus fares via POS devices installed on buses. By May 2025, the system is expected to support additional cards, including NAPAS, JCB, UnionPay, and American Express.

This initiative marks a significant milestone in Sacombank’s efforts to help HCMC develop modern, integrated public transportation payment systems. The goal is to build a transportation ecosystem that seamlessly connects various modes of travel - from metro lines and buses to water buses, electric buggies, and public bicycles. In addition to providing convenient, efficient, and cost-effective mobility solutions, the system encourages a shift from private vehicles to public transit, contributing to a greener, smarter, and more sustainable urban environment.

The adoption of electronic ticketing also streamlines operational processes, eliminating the need for printed paper tickets or plastic cards. This significantly reduces waste associated with traditional ticketing, conserves natural resources, and helps mitigate environmental pollution. The move to a cashless model aligns with Vietnam’s national strategy for digital economic development and promotes environmentally responsible consumption.

Mr. Tran Quang Lam, Director of the HCMC Department of Transportation, speaking at the launch event.  

At the event, Sacombank introduced the Sacombank Mastercard MultiPass, a payment card offering exclusive benefits for public transport users. MultiPass cardholders enjoy a flat bus fare of VND 5,000 per trip and Metro Line 1 fares capped at VND 10,000 per journey. Additionally, users receive a 5% discount when purchasing bus ticket packages with the card. These practical incentives aim to encourage widespread adoption of safe, economical, and environmentally friendly public transport.

To meet the needs of students, Sacombank plans to offer a 50% bus fare discount for student cardholders. Notably, during the campaign's first month, customers using the MultiPass card will receive a 100% cashback on bus fare payments. Customers can choose to open either a physical or virtual MultiPass card via the Sacombank Pay or Multigo apps throughout April.

Speaking at the launch, a representative from the HCMC Department of Transportation stated: “The implementation of the open-loop payment system for buses not only drives digital transformation but also marks a significant milestone in mobilizing resources, enhancing management efficiency, and delivering tangible benefits to residents. This is a practical step toward positioning Ho Chi Minh City as a smart and sustainably developed urban center.”

Ms. Nguyen Phuong Huyen, Acting Director of Sacombank’s Retail Banking Division, delivering her remarks.  

Ms. Nguyen Phuong Huyen, Acting Director of Sacombank’s Retail Banking Division, shared: “Over our 33-year journey, Sacombank has consistently strived to deliver optimal, sustainable financial solutions that align with the city’s development goals and enhance quality of life for residents. Through this integrated ticketing system, we aim to elevate the public transportation experience, increase access to digital financial services, and promote eco-conscious consumer behavior. This initiative is a meaningful contribution to the city’s progress, especially as we commemorate the 50th anniversary of Southern Liberation and National Reunification.”

Ms. Winnie Wong, Country Manager of Mastercard for Vietnam, Cambodia, and Laos, added: “The rollout of the open-loop bus payment system in HCMC and the MultiPass card represents another step in Mastercard’s mission to deliver modern mobility solutions to cities worldwide - making public transport more accessible, faster, and more efficient. We are proud to partner with Sacombank and the HCMC Department of Transportation in advancing digital transformation and improving the transit experience through greater payment flexibility and security.”

Dignitaries participating in a symbolic “tap” ceremony to officially launch the e-ticketing system.

Dignitaries presenting the Sacombank Mastercard MultiPass - a payment card offering exclusive benefits for public transport users.

The launch of the open-loop transportation model and the Sacombank Mastercard MultiPass marks a significant leap in HCMC’s digitalization of its public transportation system. It also forms an integral part of the city’s broader Transit-Oriented Development (TOD) strategy - deemed essential for fast, sustainable urban growth.

For more information, please contact the 24/7 toll-free hotline at 1800 5858 88 or visit sacombank.com.vn.