Recommendations for safe and secure use of Sacombank cards and the Sacombank Pay App

Evolving scam techniques pose greater risks

Fraudulent schemes targeting personal information and banking assets are becoming more advanced, particularly with the surge in high-tech scams. Recently, Sacombank has identified counterfeit versions of the Sacombank Pay app and various card-related fraud attempts. These deceptive actions pose serious financial risks if customers fail to detect and avoid them in time.

Essential security guidelines

To ensure the safe use of your cards and the Sacombank Pay app, Sacombank recommends that customers:

· DO NOT share your card number, CVV code, OTP, PIN, or any secret keys with anyone under any circumstances.
· DO NOT click on suspicious or unfamiliar links received via text messages, emails, or social media platforms.
· DO NOT install applications from unknown sources or outside of the official App Store or Google Play.
· DO conduct online transactions and link your card or account only on verified, trustworthy websites or apps, and always double-check the domain name before logging in.

What to do if suspicious activity occurs

If you lose your card or access to the app, or if you suspect any fraudulent activity or scams, please take immediate action to block your card or account using one of the following methods:

·  Via the Sacombank Pay app
· Call Sacombank’s 24/7 toll-free hotline at 1800 5858 88

For the latest updates and security alerts, please visit HERE. Sacombank remains committed to standing by our customers and safeguarding your rights. We encourage all users to stay alert and follow these safety guidelines to ensure a secure and seamless banking experience.