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Hep & Support

Hep & Support
Hep & Support
PERSONAL
CORPORATE

1
Can I take subsidiary ledgers at a branch other than the branch where I open my current account?

Yes. You can take subsidiary ledgers at any of Sacombank’s points of transaction.

2
Can I authorize my current account to other people?

Yes. You can make authorization procedures at any of Sacombank’s points of transaction.

3
Can I make balance or transaction information inquiry without coming to the bank?

You can receive information of your account balance and transactions via SMS alert service and electronic banking services (i.e. Internet Banking and Mobile Banking). Please apply to to use these services.

4
Does a personal current account, in VND and foreign currencies, require a minimum balance ?
  • VND personal current accounts require a minimum balance of VND 50,000.
  • No minimum balance required for personal current accounts in foreign currencies.
5
In which currencies can I open a current account?

Applicable currencies to open a current account include: VND, USD, EUR, AUD, CAD, CHF, GBP, JPY, SGD.

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    1
    When does the current account enjoy tiered interest rate?

    Tiered interest rate is applied when the average monthly balance of the enterprises reach the specified balance according to the deposit interest rate.

    2
    I have already registered and used the eMSME package, is it possible to switch to the eSME package to get more incentives, because my company will be expanded in the future?

    Yes, Customers who are using Combo can still contact Branch/Transaction Office to advise on suitable package transfer when their transaction needs change.

    3
    I register a combo but do not need to use 1 or a few products in the package, could I?

    It is possible, when registering for a combo package, the Customer has the right to use all products and services included in the package, the actual use can be flexible according to the using time of the Customer.

    4
    Enterprises who are using digital signatures of Viettel-CA, so do they have to install VNPT-Plugin software as instructions?

    Yes, because VNPT-plugin is a software that allows digital signatures of all providers to be digitally signed on the eKYC account registration website.

    5
    What digital signature can businesses use to register an eKYC digital account?

    Currently, Sacombank applies all authorised digital signature providers.

    6
    Do escrow accounts earn interest?

    Yes, escrow acccount do earn interest on term or non-term as agreed in the application form cum escrow contract and shall be paid via the customer's current account at the bank.

    7
    Which currency can be applied to escrow account?

    VND only.

    8
    How is the corporate account management fee collected?

    Account management fees and other services such as SMS transaction alerts, Online banking management and maintenance... are aggregated and collected in one transaction from the 25th to the last day of every month.

    9
    What is the forms of providing documents to open a current account?

    At the counter at any bank transaction point or online via Sacombank website.

    10
    Are copied/ notarized personal identity papers ((identity card/citizen identification) uploading acceptable?

    Customers need to scan/take a direct photo of their identity paper for verification

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