Hep & Support

A Payment card is a payment method that allows the cardholder to conduct card transactions within the amount on the cardholder's current deposit account at Sacombank.

Benefits of Sacombank payment cards:

• Payment/withdrawal of money at home and abroad;
• Safe and secure payment via the Internet;
• Up to 50% off dining, shopping, travel..., see here for details
• Flexible account management anytime, anywhere

An Integrated card is one that integrates the features and advantages of 2 credit cards and payment cards on the same card.

Benefits of Sacombank integrated card:

• Cardholders can both use money from the credit limit granted by Sacombank (for Credit Card) and use cash in the payment account opened at Sacombank (associated with the Payment Card) for domestic transactions (for Credit Cards). for domestic cards) and globally (for international cards) and freely choose the type of card account you want to use at the time of payment or cash withdrawal via POS/ATM; • Interest free up to 55 days; • Safe and secure payment via the Internet;
• Installment with 0% interest rate when shopping/withdrawing money;
• Accumulate redeeming points when shopping;
• Up to 50% off dining, shopping, travel..., see here for details
• Flexible account management anytime, anywhere;

A Credit card is an alternative payment method to cash, allowing customers to use the money advanced by the bank in the card to transact and pay back to the bank the transaction amount at the end of the statement period.

Sacombank credit card utilities include:

• Spend with unlimited credit lines
• Interest free up to 55 days
• Global payments/withdrawals
• Safe and secure payment via Internet
• Installment with 0% interest when shopping/withdrawing
• Accumulate redemption points when shopping
• Up to 50% off dining, shopping, travel, etc...

See here for details 

You need to:

• Lock card on Sacombank Pay app (select Manage card and account > Customize card/account) or
• Send SMS to number 8149 with the syntax THE KHOA <last 4 digits of card number> to lock the card and/or
• Immediately contact Hotline 24x7 at 1800 5858 88 or (+84-28) 3526 6060 (calling from abroad) or the nearest branch/transaction office for support.

Please contact Hotline 1800 5858 88 or 028.3526 6060 or email ask@sacombank.com to receive card renewal request or go directly to Sacombank branch/transaction office for card renewal. 02 months before the card expires, Sacombank will send a message to let the cardholder know.

A Prepaid card is a payment method in place of cash, you top up the card and use the card to transact on the deposited amount. Prepaid card is suitable for customers who do not have a bank account, need a card immediately and are afraid of complicated registration procedures.

Benefits of Sacombank prepaid card:

• Global payment/withdrawal (withdrawal only applies to prepaid identity cards);
• Safe and secure payment via the Internet;
• Buy cards as gifts for relatives, friends, partners, customers...
• You can choose your favorite image to design on the card (pictured card);
• You can top up your identity prepaid card at Sacombank ATMs, via eBanking, at Sacombank branches/transaction offices;
• Up to 50% off dining, shopping, travel…
• Easy card registration at Sacombank branch/transaction office, via eBanking or contact Hotline 1800 5858 88.

You can:

• Register online via Sacombank Pay app
• Register online at https://card.sacombank.com.vn/
• Register at Sacombank Branch/Transaction Office

You need to note the following things when using Sacombank credit cards for payment:

1. Check the amount printed on the invoice (see if it matches the amount to be paid) before signing;
2. Keep the purchase invoice and compare it with the monthly transaction notice board;
3. Check the card when the clerk gives it back to avoid confusion with someone else's card;
4. Refuse the unreasonable card swiping fee (maybe up to 3%) that some merchants in Vietnam currently require cardholders to pay and notify the bank installing the card machine in which;
5. For online transactions: You should only transact at reputable websites (with the padlock symbol or the "s" after "http" in the website address such as: Paypal, Ebay...) and refer to it. Please carefully review the terms and conditions of the website before agreeing to pay.

You can pay your Sacombank credit card balance in the following ways:

1. Automatic payment (registered on the Card Opening Profile or at Sacombank Branches/Transaction Offices);
2. Cash deposit/transfer at Sacombank branch/transaction office;
3. Via Sacombank eBanking/Sacombank Pay (Select credit card payment);
4. At Sacombank ATM: (i) Transfer money from payment card to credit card if having Sacombank payment card; or (ii) Cash deposit to credit card at Sacombank ATMs with cash deposit function
5. Transfer from another bank account (via online bank/other banking app): (i) Select “Interbank money transfer”/”Out-of-system transfer”; (ii) Select “Beneficiary account number” as Sacombank account/credit card number (printed on the card).
6. Contact Customer Service Center: 1800 5858 88

When using Sacombank credit cards for shopping transactions, customers are exempted from interest on the transaction amount for a maximum period of 55 days. The interest-free period includes 30 days of the credit card transaction notification cycle and an additional 25 days of the payment period.

For example: The closing date of the transaction notice is the 20th of every month and the payment deadline will be the 25th day after the closing date of the transaction notice. If the customer makes a purchase on June 21, this transaction will be shown on the transaction notice on July 20 and the payment due date is August 14. Thus, customers have been entitled to 55 interest-free credit days for this purchase (from June 21 to August 14). If the customer makes a purchase on June 30, the payment due date is still August 14 and then the interest-free period will be less than 55 days.

A transaction notification is a detailed notice of the cardholder's monthly transactions, sent by the bank to the main cardholder on the statement date, including expenditures, payment of goods and services, cash advances and other payment interests and fees. You can use this transaction bulletin board to manage your spending efficiently and pay your cards on time.

You can:

• Register online via Sacombank Pay app
• Register online at https://card.sacombank.com.vn/
• Register at Sacombank Branch/Transaction Office

Economic organizations holding payment accounts at Sacombank.

At branches/transaction offices or register online, customers can apply for a card online here or contact 1800 5858 23.

Sacombank offers Visa and Mastercard corporate cards.

For online payments, Sacombank currently implements the multi-layered 3D-Secure protection system, enhancing security and ensuring absolute safety.

Based on customer’s needs, Sacombank does not impose a maximum limit

Yes, this can be done.

Sacombank Pay, Sacombank ebanking.

Customers using Sacombank Mastercard World corporate debit cards and credit cards are entitled to 1 free lounge access per card per year (valid until December 31st each year). Other card types are subject to the promotional program for each period.

Sacombank issues both virtual debit cards and credit cards.

Interest is paid at the interest rate equivalent to the bank's regulations on demand deposits in each period.

5 years.

There is an unlimited number of employees. A maximum of one physical card or virtual card/one card product/one employee can be issued. One employee can be issued multiple card products.

Customers are exempt from card issuance fees and enjoy discounts on other fees. For details, please see here.

Yes, Customers can register for installment through the following ways: 

+ SMS: Send SMS to 8149 with the syntax: THE␣DN␣[Standard payment code]␣[Term]

+ Sacombank PAY: In the "Transaction" section -> "Banking services" ->"Installment payment" -> select the transaction you want to register for installment

+ Directly at Branch/Transaction Office/Customer Service Center or Unit affiliated with Sacombank.

Sacombank has a policy to grant credit cards to businesses including collateral and non-collateral assets.